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Thank you! This is unfair. Then to add insult to injury, I get a bill from my shipping company for shipping. At this point I google reviews for the company, and come across this site. I asked them to reconsider and meet me half way by refunding half of what one table costs (which was $262, divided by 2 so about $131), and the best they could do was $90. See BBB rating, reviews, complaints, request a quote & more. Jorge doesn't take that answer, and proceeds to ask me ~5 questions surrounding the issue, refusing to give me one until I answer them, including who my complaint is regarding. About 3-4 months ago I decided to place an order with Global Industrial for toilet paper because of the lack of toilet paper on the shelves of my local grocery stores due to the Covid-19 crisis. Tracking was also excellent I knew exactly when it left until the time it was delivered to the porch all the details complete and texted to me. So, the printer I was needing this week I now don't have. They lie and say its going to be there on a date until you call them just to find out they never had it in stock to begin with. I placed an order in which was advertently sent to a PO Box. Just horrible.I wanted to order a shelving system, but their site showed a seperate SKU# for the hardware for the shelf (the screws). Industrial Supply in Port Washington, NY. Every note I read said it would be a Thursday delivery. We use cookies for analytics, personalization, and ads. However, I'm in Canada and that SKU was not showing on their Canadian site. Read about their experiences and share your own! That drlivery date was missed also with a third proposed totalling 2 months later than originally expected. | Read 21-40 Reviews out of 643 Unfortunately (our error) our purchaser wrote down the code for the white cabinet when copying it from your website. Global Industrial Reviews. After two more emails informing me of the arrival dates and very vague verbiage i tried to email the CSR I spoke to get some clarification, I never received a response. Global Industrial has a consumer rating of 1.13 stars from 75 reviews indicating that most customers are generally dissatisfied with their purchases. Today is 7/11 and it still did not ship! 179 likes. Will never do business with this company again. They exchanged the wrong item with the exact same wrong item and don't really seem to care that they have now wasted a lot of my time and sent the wrong item twice now. On August 24 I contacted our Trusty Neighborhood UPS Store and explained our dilemma at which the rep emailed me a document to forward to Global so that they (UPS Store) could file a claim on our behalf. I tell Jorge I would like contact infromation for a supervisor, and that I don't want to speak to him about my issue. I have NEVER experienced this this sort of customer service in my 61 years of life. This is false. This order was promptly placed on back order and remained so weeks after. I took the part to a local mechanic dealer. On 29 July 2020 we took the items to our trusty neighborhood UPS Store (whom we deal with on a regular basis) and was told that we would have to return the partitions by UPS Freight due to the weight (at a cost of $262.00) and had no problems in making sure items were returned in a proper and safe manner. Seems their customer service is in India…, Global - Order Fulfillment Problems - Communication Issues. I used to order from Uline - stupid newbie mistake. Horrible customer service. Today is 7/11 and it still did not ship! We received an Email that it had been shipped, at that arrival date would be Thursday, 2 days later. 126 Global Industrial reviews. Well they did. RIP OFF!! Give 5 Stars to Global Industrial everything about them was great and I am sure I will be ordering from them in the future. DO NOT BUY FROM THEM. Guess what happens next? The person was rude, short and not at all sympathetic or apologetic, honestly just made me feel extremely unimportant which is a shame because I spend a LOT of money on this site. There are 24 complaints closed with Better Business Bureau in the last 3 years, with 6 closed in the last 12 months. It had been canceled (out of stock) apparently with no contact with me for the chance to wait, reorder, or cancel. Seriously they are horrible. So you should recall your design fault. That didn't happen. Glassdoor has 131 Global Industrial reviews submitted anonymously by Global Industrial employees. A free inside look at company reviews and salaries posted anonymously by employees. Report scams Check Trust Mamma! Fast forward 60 days later and the stanchions have arrived AFTER this order should have been canceled. Probably one of the worst transactions I have made with a vendor for our work products. If a company is offering cheap equipment without accepting returns - DON'T WASTE YOUR TIME! Once I got the doors, they were all bent, and parts missing. I ordered the Big D Odor Control Fogger (item #B666898) from globalindustrial.ca, and paid for it on June 13th 2014. The Ultimate Coronavirus Consumer Resource Guide: Avoid Scams and Shop Smarter, We’re in this together! In my opinion, this company appears to have basic order processing problems. 127 Global Industrial reviews. If i could leave a negetive star i would. www.globalindustrial.com Visit this website www.globalindustrial.com. Online chat is also a crap. Now the BE manufacture has changed the part #7 design. They asked for pictures of the item so I sent them. I read the reviews and figured I only needed 1 item, how could they screw up 1 item? We received the package through FedEx freight and upon opening the box, I received a damaged table (corner was completely busted with wood that was chipped off). Sitejabber’s sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Short Shipment, Wrong Product, Horrible and Time Consuming. No promo code to apply to your checkout, spoke to the customer service online and they assured me the 5% would be applied once I purchased. As a business and non-profit organization, I purchased four tables from this company, which including shipping, cost us $1275. Price:-OK. Free Shipping & Up More. A free inside look at company reviews and salaries posted anonymously by employees. The second shipment barely arrived. They did not want to honor original purchase price since they will make more money. Consumers complaining about Global Industrial most frequently mention customer service, credit card and tracking number problems. Why was I able to order knowing that a backordered item with PayPal had this issue? My email get reply from some in India. Systemax is a parent company of Global Industrial. Spoke with them again and they said they'd put it in as a refund. Told it was shipped then it was on back order then it was delivered then its still on back order. If I had I would never of placed an order. The time I had to acquire said printer, I also no longer have because of this company's reps. I then received an email from Global Industrial asking if I am still interested in the toilet paper order placed on back order, or if I would like to cancel it. Quite concerning. The customer service is terrible. Office Supplies Return policy is horrible and the suppliers they use are in the same class of being horrible including Speco Tech. GLOBAL IS NOT WORTH THE TROUBLE. This is my first frustration, why would no one at this company, reading this PO would call us to clarify which colour we wanted. Needed warranty work on my floor scrubber. I ordered a medical device that was backordered and the purchase was cancelled without any explanation or followup as to why. Avoid the hassle and order elsewhere. Item is now 15 dollars more and my original purchase price was denied by management. I was able to find them on some different website but Global Industrial had the best price and free shipping two things I look for when ordering products. It seemed clear to me, that one way or the other there was a clerical error. !Thank you! They exchanged the wrong item with the exact same wrong item and don't really seem to care that they have now wasted a lot of my time and sent the wrong item twice now. I wish I would have found these reviews before I purchased anything, and seeing them now shows me that I am not alone. This order was promptly placed on back order and remained so weeks after. I’m stuck with an white cabinet, when everything else in my front reception is Arctic Silver, and then we have this glaring white cabinet, at our front reception. We received our order, made necessary adjustments in office area which left us with 2 of the partitions ($313.95ea) and associated brackets still in their box unopened and not needed. When I called there customer service the representative was rude and sarcastic. I will never buy anything from them. But again, we made the clerical error. After a month of not hearing anything, I went to the site to check my order. Check globalindustrial.com with our free review tool and find out if Global Industrial is legit, reliable and safe. I was told that photos and receiving information would be mailed to me that day, which never happened, and the representative also stated that they would contact warehouse personnel to obtain better pictures to help in claims process but again, nothing was never received. The item was never delivered to my door. A free inside look at company reviews and salaries posted anonymously by employees. So fine, I email Carlos. There are 24 complaints closed with Better Business Bureau in the last 3 years, with 6 closed in the last 12 months. So I get on the chat again. I understand maybe if there is a shortage etc, but they never sent any update messages. Seriously they are horrible, Started out good and went downhill quickly. I returned the order with documentation asking for a full refund including the shipping costs since I cancelled the order the day before they shipped it. Global Industrial Review is rated 1 out of 5 based on the reviews submitted by our users and is marked as POOR. After the expected delivery date I contacted UPS which advised me to contact the original merchant. I am at a loss as to how they obtain my husbands name as my husband does not own the company and has never placed an order with global industrial nor is he on my Visa card . I contacted the Globalindustrial customer service to provide warranty, but they refused and said only three-month warranty. Same thing happened. Claim your listing for free to respond to reviews, update your profile and manage your listing. Tried to do first order for wire storage racks and customer service is non existent. As it is now September with no response from Global Equipment Company Inc., I am now in the process of seeking alternative means to have my concerns addressed with the company as well as ensuring that the general public is aware of how this company operates when it comes to customer's concerns. Good luck, buy from anyone else. We paid for 2nd day air. Both orders arrived very quickly by UPS & in good condition, although the recycling bin was partially wrapped in plastic (no box). Write a review Write a review Reviews 528 Write a review. That should have been last month and still nothing. After chatting with a rep, I decided to rate the company here. If you want an awful customer service experience, this company is the one for you. But either way one drawer was much larger than the catalog indicated. It has now been 30 days since I returned the order and I have received nothing. 2 sections of the cabinets we damaged on arrival. Ethical or Unethical from a Business Standpoint, You be the Judge…. AFTER THIS I CONSIDER THEM DISHONEST AND NOT TO BE TRUSTED! Here's my policy, I will never do business with this company again. I can't even rate these shelves because I never got them, even after THREE attempts. Shipment not as advertised. Here we are, still no product has arrived, reached out for a refund on the difference, since they did not fulfill their duties as they said they could. Was told I needed to call and schedule the delivery date and time. Flustered, I interacted with customer service and the best they could offer initially was a partial credit of $83, which is laughable considering not the amount I spent, but the time it took out of my schedule to deal with these issues. They never sent any update messages so I called. Global Industrial reviews (www.globalindustrial.com): RIP OFF!! Waiting for a call back to give CC info for 40 min after a 20 min online chat. Trying to call them back but no one answered the phone. After contacting customer service, I was advised that due to it being backorder the papypal charge was cancelled. Rather than reordering and rescheduling a new delivery date, they simply canceled my orders (when out of stock) automatically, leaving me hanging.So, here I am in time, still wanting the boxes I ordered, but realizing I'll have to get them at some other company. A free inside look at company reviews and salaries posted anonymously by employees. I ask customers service to call me back, but nothing. Write a review. The next day I received an email advising that they had set up my account as a consumer account under my husbands name even after they had received a state of Tennessee resales certificate. I called 2 months ago they said it would ship in another month. Customer service kept apologizing and then ghosted. Also I asked 12 times for return label but they never did. For future customers this site can be great but if something goes wrong which is a guarantee with any site, good luck. First I ordered a large recycling bin lid I couldn't find anywhere else. It was not and when I wanted to return it (2 days after I received it) I was told I had to pay the return postage even though it was their mistake because that was "their policy." I purchased a printer from GI after contacting their customer service to confirm they had this particular printer in stock. 132 Global Industrial reviews. Can not get any customer service. I read the reviews and figured I only needed 1 item, how could they screw up 1 item? A free inside look at company reviews and salaries posted anonymously by employees. I cancelled the order. We're talking about a recycle and trash bin. 131 Global Industrial reviews. Global Industrial is fairly priced, shipping fees are reasonable, and the catalogue is stuffed with almost everything a business could need. We’re in this together! I received a confirmation email that said expected delivery date was 30 days later. Well they did. and made me forward the email to them to prove it. 179 Reviews | 3.0 Rating Visit Site Reviews Reviews Deals Deals Coupons Coupons Trust Score Trust Questions & Answers Q&A. The next 2 days I got emails from them asking for the pictures. Global Industrial, Port Washington, NY. I ordered a double pedestal (with drawers) shop type work bench. Still never got it. We’re in this together! I'm very disappointed and will never buy from this place again. They sent me the wrong item, so I called and told them. Poor customer service. Is global industrial a scam or a legit company? So I went to the live chat, said what's the story? This time, the rep said this was out of stock and cancelled my order. Customer service is a JOKE! The item was never delivered to my door. Upon contacting global industrial they advised that they could not alter the original shipping address and that I would have to basically re-order. I sent them all the info and pics about the wrong items they sent me. WILL NOT STAND BY THEIR PRODUCTS EVEN WITH A ONE YEAR WARRANTY. This year when I tried to clean my gutter again, the number 7 part SS HOSE ADAPTOR FITTING broken. We immediately returned all of the items back to sender since we have tried several times to call this business and have been put on hold by an actual person only to have them never come back on the line for over an hour. About 3-4 months ago I decided to place an order with Global Industrial for toilet paper because of the lack of toilet paper on the shelves of my local grocery stores due to the Covid-19 crisis. I will update this review when I receive product. I received an email 30 days after my original order date for an approximate delivery date. Their website has misleading names and pictures, and when dealing with what I thought was customer service I get no help. Another week goes by, no reply from Carlos. Later I ordered a large recycling bin, because the lid wouldn't fit other brands. 1 hour to order a product getting transferred 3 times, Should not be allowed to stay in Business. A free inside look at company reviews and salaries posted anonymously by employees. Seems their customer service is in India so the right hand does not know what the left is doing. I answer ~5 questions, then I lose it and tell him I'm not answering any more questions, and he can either give me the supervisor contact, or I'll figure out another way to get it. Global went ahead and shipped my order to me the next day, and it was received 5 days later. Interesting how fast it is to take your money out ur account when u order something that you think is going to work because its brand new and cant return YOUR money even when they HAVE the product in their possession. It took over a month to receive something they said would only take 10 days. They charged me at a 42% markup!I am stuck with a cabinet in a colour that I didn’t want, and I am now being charged almost as much as the cabinet itself. Gain trust and grow your business with customer reviews. Now I'm told Carlos has been messaged, and he'll be replying to me shortly. Write A Review (It only takes 30 seconds!) It is your manufacture design fault, and now you has changed design. I looked the person up on Linkedin, nothing shows up. By using Sitejabber, you agree to our Terms of Service and Privacy Policy. Where can I find other unbiased reviews for Global Industrial Review? To find more information about reviews and trust on Sitejabber.com please visit. Stay safe with our COVID-19 guide. Customer communications have been poor. The email contained a link to click on in order to cancel the order which I immediately did as I had found a different online company to order toilet paper, and other toiletries from. Read employee reviews and ratings on Glassdoor to decide if Global Industrial is right for … Pick another company and dont look back. www.globalindustrial.com. They want to insist they sent the right item when clearly they did not. Avoid the hassle and order elsewhere.

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